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Login failed (401) Internal error: Horizon Service call GetApplications failed
One of my users forwarded me a screenshot of this error message in a bubble notification from the system tray application. I collected diagnostic info from their machine and found the following repeating several times in the Service.log file. (Username is redacted)
[2013-09-20 06:54:27] CAgentSettings::CAgentSettings: [INFO] Polling interval='3600'; localExpirationWindow='2592000'.
[2013-09-20 06:54:27] CAgentSettings::CAgentSettings: [INFO] Polling enabled='1'; shortcutLocation='+USERPROFILE\Desktop\VMware Horizon Applications'.
[2013-09-20 06:54:28] HorizonUserSession::GetApplications: [ERROR] [.\horizonClient.cpp:1866] HZNGetApplications failed, Error = 401 err=401
[2013-09-20 06:54:28] HorizonClient::updateAppsLeaseFromCloud: [ERROR] [.\horizonClient.cpp:232] Error getting Applications err=12124561
[2013-09-20 06:54:28] ThinAgentRefreshUser: [ERROR] [.\userleases.c:164] HorizonClient::updateAppsLeaseFromCloud('USERNAME') failed. err=12124561
[2013-09-20 06:54:28] RpcThinAgentRefreshUser: [ERROR] [.\rpcserv.c:620] (null) err=12124561
[2013-09-20 06:54:28] CAgentSettings::CAgentSettings: [INFO] Polling interval='3600'; localExpirationWindow='2592000'.
[2013-09-20 06:54:28] CAgentSettings::CAgentSettings: [INFO] Polling enabled='1'; shortcutLocation='+USERPROFILE\Desktop\VMware Horizon Applications'.
[2013-09-20 06:54:28] HorizonClient::updateAppsLeaseFromCloud: [INFO] (K) Retrieved 4 apps for user USERNAME
This has been happening since we upgrade to Workspace 1.5. I've attached a screenshot from the client, as well as the redacted Service.log file. I had to trim it down below 50mb, and remove the username and application names.