JanKulir
Contributor
Contributor
‎10-16-2023 06:06 AM

on-premise WSONE UEM - upgrade cannot be installed

Hello

attmpting to upgrade on-premise WSONE UEM 23.2.0.17 to version 23.2.0.25 results in Windows application installer failing to initiate with error:

"

The upgrade patch cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade patch may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade patch

"

Going from 23.2.0.17 to 23.2.0.25 should be possible, so I do not understand why is the installer complaining or not recognizing the 23.2.0.17

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rafaelluz
Contributor
Contributor
‎10-17-2023 01:33 PM

Upgrade using the full installer for the version 2302 (Today the version 23.2.0.23). Then upgrade to 23.2.0.25

 

Let me know how it goes

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JanKulir
Contributor
Contributor
‎10-18-2023 01:42 AM

Hello Rafael

indeet that is what we used to solve the issue, sorry not updating the thread.

It is a pitty the 23.2.0.25 cummulative patch states, that it requires any 23.2.0 version, while it in fact requires 23.2.0.23 full version to begin with.

cheers

Jan

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