SaranyaMek
Contributor
Contributor

Tunnel Not Configured

Hi all,

I have deployed Tunnel per-app VPN for Windows for years and "Tunnel Not Configured" status is an issue that I cannot find a way to resolve or automatically fix it. the symptom is that after power on WIN device, Tunnel shows up as "Tunnel Not Configured". It randomly happens to some devices which are regularly use Tunnel per-app VPN. I notice that sometime Tunnel configuration profile is missing but sometime is not. The way to fix are to reinstall Tunnel profile or restart device. I opened SR but no one could help me due to unable to reproduce issue.

Does anyone know how to fix or have an effective workaround to handle the issue?

Currently I am thinking about automatic command that can trigger Tunnel profile install from user device. I know user can click install profile from Hub catalog, but it requires user effort to complete it.

Note. I believe there is nothing wrong with Authentication Certificate since it can fix with Tunnel profile.

regards,

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