MDF1
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Contributor

Android enrollment issues with Workspace One/Airwatch?

Wondering if anyone else is having this issue or if it's just me. Just this morning for our Android device enrollments using Samsung Knox we are getting an error (this happens after the Airwatch enrollment process starts, but before login credentials are requested):

"Can't setup the device

Can't use the admin app. It's missing components or is corrupted. For help, contact your admin. "

During the enrollment workflow Knox seems to successfully send the device to Airwatch, but then we get the above error message.

This may be irrelevant and tied to my lack of understanding of APK files... but I tried downloading the management APK file referenced in the the Knox setup just to see.

https://discovery.awmdm.com/mobileenrollment/airwatchagent.apk

It downloads a file, but I couldn't open the archive (normally for APK files I can open them in tools like 7zip).

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