christianmdu117
Contributor
Contributor
‎12-01-2021 12:36 AM

iPad won't update past iPadOS 14.7.1, stuck on downloading 15.1 at 0% for days

I have an iPad 6th Gen LTE running iPadOS 14.7.1 that is stuck on 0% downloading 15.1:

christianmdu117_0-1638346183885.png

Looking at the Troubleshooting log, I can see the download taking place, but not getting past 0% (this is repeated over the past couple of days):

christianmdu117_2-1638346639780.png

The user has tried restarting their iPad but this hasn't helped. The iPad is plugged into a wall socket (battery level at 100%), connected to stable Wi-Fi and has plenty of available free space (12 GB). 

I came across https://support.apple.com/en-gb/HT201435 which says you can delete an update by going into Settings -> General -> [Device name] Storage and tapping "Delete Update". I'm going to try this next, with the user when they come to see me. 

Has anybody experienced anything similar in the past?

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rterakedis
VMware Employee
VMware Employee
‎12-01-2021 05:58 PM

I've seen this behavior if you set the RecommendationCadence to block the iOS15 upgrade visibility from the user.   Basically, if RecommendationCadence blocks iOS15, MDM commands can't force the upgrade either.

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christianmdu117
Contributor
Contributor
‎12-01-2021 11:46 PM

Thanks, and where would I find if we're blocking iOS 15?

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mrkasius
Hot Shot
Hot Shot
‎12-13-2021 03:31 AM

Hi christianmdu117,

It depends, but a basically a custom command like below is sent to the iOS device. This can be done automatically via Workspace ONE Intelligence Custom Connector.

<dict>
  <key>RequestType</key>
  <string>Settings</string>
  <key>Settings</key>
  <array>
    <dict>
      <key>Item</key>
      <string>SoftwareUpdateSettings</string>
      <key>RecommendationCadence</key>
      <integer>1</integer> 
    </dict>
  </array>
</dict>

 

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christianmdu117
Contributor
Contributor
‎12-16-2021 12:58 AM

I managed to resolve this by going into Settings -> General -> [Device name] Storage and tapping "Delete Update".

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