Homie3
Contributor
Contributor
‎02-10-2021 01:51 AM

Activating Hub Services failed - On Premise

Hi everyone,

when i want to activate "Hub Services" in WSO UEM i get the following error message:
Error.JPG

From Workspace One Access i can access the Hub Services Configuration Page without any issues.
But in Workspace One UEM i cannot activate it.
We have both Workspace One UEM(2011) and Workspace One Access(20.10) on premise.

Any suggestions?
Thanks in advance.

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rsaulitis
Enthusiast
Enthusiast
‎02-10-2021 02:03 AM

Hi,

Under all "settings system>Enterprise integration>Workspace ONE Access>configuration" have you configured all necessary settings?

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Homie3
Contributor
Contributor
‎02-10-2021 02:29 AM

Hi rsaulitis,

thank you for the quick reply.
As far as i know this seems to be right:
config.JPG

The "Admin Username" is the local Admin of Workspace ONE Access. Is that a problem? 

Thanks

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rsaulitis
Enthusiast
Enthusiast
‎02-10-2021 02:38 AM

Hmm all seems to be fine, I have same settings and also on premise. Was you in top OG when tried to configure hub services?

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Homie3
Contributor
Contributor
‎02-10-2021 02:50 AM

Yes in the top OG (customer level). The only group higher is the "Global" OG.

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Homie3
Contributor
Contributor
‎03-22-2021 01:47 AM

I've opened a SR, but VMware was not able to find a solution so far.
Meanwhile did anyone run into the same issue?

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Mario_Giese
Enthusiast
Enthusiast
‎03-25-2021 05:46 AM

Hi,

same setup on my side, I was able to activate Hub Services.
But if I activate it for clients I get error: Something went wrong and response status code was unacceptable: 401 in iOS Hub App.


Anyone seeing this problem?

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