JoeTingley
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Enthusiast
‎02-20-2019 01:19 PM

iOS Restriction Profile Set to Show Apps, but Apps are not shown

Console version 9.6.0.8. I have a restriction profile assigned to devices. Included is a list of 2 apps I want shown with the exact App ID from my App Catalog. They even populate correctly with a few letters typed so I know the app ID is correct. However, once the restriction profile is assigned, they disappear. If I remove the restriction profile, the apps show fine along with all the other stock apps. When uninstalled, I can see both apps are installed correctly and my Screen Layout profile is placing them in the correct spots. Any thoughts?

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JamieAndersonJa
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‎02-20-2019 01:46 PM

I'm going to ask the most obvious question...are you 100% sure you added the bundle IDs to the Show App category and not the Hide App?? Also, that's a supervised setting, your are using supervised devices correct?
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JoeTingley
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‎02-20-2019 01:51 PM

Hi Jamie - I figured it out and I'm even more embarrassed than getting the app ID wrong. I went through and recreated the profile and slowly worked my way backwards re-adding settings until it stopped working. I had set the restriction profile not to allow any apps in the same area towards the bottom where you block TV shows, movies, books etc. Sometimes it's the simplest things!

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AjsregujSvji
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‎11-06-2023 04:58 AM

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