---

@PeterVM100 wrote:

Do VMware employees, i.e technicians,  look at these discussion groups?

---

Short answer: You can't rely on any VMware employees looking at these discussions and taking action.

There's no official presence of VMware techs or engineers. They do so on their own time and not as part of their day jobs.

Unfortunately the only way to ensure you get their attention is to open a support request. One of my big gripes with VMware is that they don't provide a way to officially report a problem other than the complementary email support right after license purchase/upgrade, a paid support incident, or a support contract. They should provide a mechanism to at least report a problem officially so that they know that people are having issues.

Of course having a mechanism to report a problem means nothing if no action is taken on it. (Ubuntu hasn't touched a kernel bug report I submitted to them almost 2 months ago, for example).