Bart13
Contributor
Contributor

VMware Workstation 16 Player doesn't auto-adjust screen size

Hi,

The problem I'm having is when I open a Windows 10 virtual machine on VMware Workstation 16 Player, it doesn't auto-adjust the screen size. It did work before though, but since mid-March when I updated the player it fails to do so. Today I deinstalled it completely and installed the latest version from the website (VMware-player-full-16.2.3-19376536) but the problem persists.

It's really annoying and I can't seem to figure it out why it suddenly acts like this. The VMware Tools I also already reinstalled countless times, that doesn't help either. So now I'm stuck with 2 scroll bars unless I opt for "Enter full screen mode" which I don't want to. The display resolution in the VM is 1920x1080 which is the same as my monitor; I can make it smaller but then I have black boxes around my VM-screen which I don't want. It just has to fill out the window I made automatically.

In the Virtual Machine Settings section, it has "Auto detect" for the Display device, I can't change anything here because all is greyed-out except for "Display scaling - Automatically adjust user interface in the virtual machine" which is checked but unchecking doesn't help either. Can this please be fixed again so it adjusts automatically?

PS: when going to Player > Help > Support > Online Community it redirects to http://communities.vmware.com/community/vmtn/desktop/player with error "The page you are trying to access was not found. Please check your URL for typos and try again." ... very convenient! Also, when going to https://customerconnect.vmware.com/support/create-request/technical I can't even click NEXT because of the errors "We cannot find any VMware Products that match your description." and "The selected Entitlement Account has no products associated with it. Try selecting a different Entitlement Account to see the products you are entitled to."

Best regards,
Bart