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Hi Gary,
please make sure that the Windows installation meets the pre-requisites for VMware Tools 10.3.x.
Probably the "Microsoft Visual C++ 2017 Redistributable" is missing. Please see
for details.
Andreas
Twitter: @VFrontDe, @ESXiPatches | https://esxi-patches.v-front.de | https://vibsdepot.v-front.de