Install horizon Agent failed and rollback status

FsoftDng · ‎08-19-2023

I have recently tried upgrading the agent to 2111 (from 7.13), and after about 3/4 of the way, the installation simply stops and rolls back. I've seen behavior like this mentioned in other posts/Google searches, but, so far different solutions I've tried have not worked.

I'm trying to reinstall agent version 7.13 but the status install is still "Rolling back action"

I'd tried to research and fix with log error but not work

After "add registry value" the status bar hangs for a bit like this:

My log error

Action 23:38:19: GenerateScript. Generating script operations for action:
GenerateScript: VM_CreateVDMLogsDir
Action ended 23:38:19: VM_CreateVDMLogsDir. Return value 1.
MSI (s) (EC:48) [23:38:19:743]: Doing action: VM_SelfRegInit
Action 23:38:19: VM_SelfRegInit. 
Action start 23:38:19: VM_SelfRegInit.
MSI (s) (EC:04) [23:38:19:743]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIA44D.tmp, Entrypoint: VMSelfRegInit
vdmInstUtil: 08/19/23 23:38:19 Entering custom action VMSelfRegInit
MSI (s) (EC!24) [23:38:19:790]: Note: 1: 2205 2:  3: VMSelfReg 
MSI (s) (EC!24) [23:38:19:790]: Note: 1: 2228 2:  3: VMSelfReg 4: SELECT * FROM VMSelfReg 
vdmInstUtil: 08/19/23 23:38:19 Failed to open database view: 1615
vdmInstUtil: 08/19/23 23:38:19 Exiting custom action VMSelfRegInit
CustomAction VM_SelfRegInit returned actual error code 1603 but will be translated to success due to continue marking
Action ended 23:38:19: VM_SelfRegInit. Return value 1.
MSI (s) (EC:48) [23:38:19:790]: Doing action: AllocateRegistrySpace
Action 23:38:19: AllocateRegistrySpace. Allocating registry space
Action start 23:38:19: AllocateRegistrySpace.
Action ended 23:38:19: AllocateRegistrySpace. Return value 1.
MSI (s) (EC:48) [23:38:19:790]: Doing action: ProcessComponents
Action 23:38:19: ProcessComponents. Updating component registration
Action start 23:38:19: ProcessComponents.
1: Updating component registration 
Action ended 23:38:19: ProcessComponents. Return value 1.
MSI (s) (EC:48) [23:38:19:946]: Doing action: UnpublishComponents
Action 23:38:19: UnpublishComponents. Unpublishing Qualified Components
Action start 23:38:19: UnpublishComponents.
MSI (s) (EC:48) [23:38:19:946]: Note: 1: 2205 2:  3: PublishComponent 
MSI (s) (EC:48) [23:38:19:946]: Note: 1: 2228 2:  3: PublishComponent 4: SELECT `PublishComponent`.`ComponentId`, `PublishComponent`.`Qualifier`, `PublishComponent`.`AppData`, `Feature`, `Component`.`ComponentId`, `Component`.`RuntimeFlags` FROM `PublishComponent`, `Component`, `Feature`  WHERE `PublishComponent`.`Component_` = `Component`.`Component` AND `PublishComponent`.`Feature_` = `Feature`.`Feature` AND (`Feature`.`Action` = 0 OR ((`Feature`.`Action` = NULL OR `Feature`.`Action` = 3) AND `Component`.`Action` = 0 AND (`Feature`.`Installed` = 1 OR `Feature`.`Installed` = 2))) 
Action ended 23:38:19: UnpublishComponents. Return value 0.
MSI (s) (EC:48) [23:38:19:946]: Doing action: MsiUnpublishAssemblies
Action 23:38:19: MsiUnpublishAssemblies. Unpublishing assembly information
Action start 23:38:19: MsiUnpublishAssemblies.
MSI (s) (EC:48) [23:38:19:946]: Note: 1: 2205 2:  3: MsiAssembly 
MSI (s) (EC:48) [23:38:19:946]: Note: 1: 2228 2:  3: MsiAssembly 4: SELECT null, null, `Component`.`Component`, `Feature`, `Component`.`ComponentId`, `Component`.`RuntimeFlags` FROM `MsiAssembly`, `Component`, `Feature`  WHERE `MsiAssembly`.`Component_` = `Component`.`Component` AND `MsiAssembly`.`Feature_` = `Feature`.`Feature` AND `MsiAssembly`.`File_Application` = null AND (`Feature`.`Action` = 0 OR ((`Feature`.`Action` = NULL OR `Feature`.`Action` = 3) AND `Component`.`Action` = 0 AND (`Feature`.`Installed` = 1 OR `Feature`.`Installed` = 2))) 
Action ended 23:38:19: MsiUnpublishAssemblies. Return value 0.
MSI (s) (EC:48) [23:38:19:946]: Doing action: UnpublishFeatures
Action 23:38:19: UnpublishFeatures. Unpublishing product features
Action start 23:38:19: UnpublishFeatures.
Action ended 23:38:19: UnpublishFeatures. Return value 1.
MSI (s) (EC:48) [23:38:19:946]: Doing action: SchedSecureObjectsRollback_x64
Action 23:38:19: SchedSecureObjectsRollback_x64. 
Action start 23:38:19: SchedSecureObjectsRollback_x64.
MSI (s) (EC:14) [23:38:19:962]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIA528.tmp, Entrypoint: SchedSecureObjectsRollback
SchedSecureObjectsRollback:  Entering SchedSecureObjectsRollback in C:\Windows\Installer\MSIA528.tmp, version 3.5.2519.0
SchedSecureObjectsRollback:  Failed to store ACL rollback information with error 0x80070424 - continuing
Action ended 23:38:19: SchedSecureObjectsRollback_x64. Return value 1.
MSI (s) (EC:48) [23:38:19:978]: Doing action: VM_SetBlast_UDP_PORT_RANGE_VDI
Action 23:38:19: VM_SetBlast_UDP_PORT_RANGE_VDI. 
Action start 23:38:19: VM_SetBlast_UDP_PORT_RANGE_VDI.
MSI (s) (EC:48) [23:38:19:978]: PROPERTY CHANGE: Adding BLAST_UDP_PORT_RANGE property. Its value is '16'.
Action ended 23:38:19: VM_SetBlast_UDP_PORT_RANGE_VDI. Return value 1.
MSI (s) (EC:48) [23:38:19:978]: Skipping action: VM_SetBlast_UDP_PORT_RANGE_RDSH (condition is false)
MSI (s) (EC:48) [23:38:19:978]: Skipping action: VM_BlastUDPReleasePorts_SideChannel_RB_SD (condition is false)
MSI (s) (EC:48) [23:38:19:978]: Skipping action: VM_BlastUDPReleasePorts_SideChannel_SD (condition is false)
MSI (s) (EC:48) [23:38:19:978]: Skipping action: VM_BlastUDPReleasePorts_SideChannel_RB (condition is false)
MSI (s) (EC:48) [23:38:19:978]: Skipping action: VM_BlastUDPReleasePorts_SideChannel (condition is false)
MSI (s) (EC:48) [23:38:19:978]: Skipping action: VM_BlastUDPReleasePorts_RB_SD (condition is false)
MSI (s) (EC:48) [23:38:19:978]: Skipping action: VM_BlastUDPReleasePorts_SD (condition is false)
MSI (s) (EC:48) [23:38:19:978]: Skipping action: VM_BlastUDPReleasePorts_RB (condition is false)
MSI (s) (EC:48) [23:38:19:978]: Skipping action: VM_BlastUDPReleasePorts (condition is false)
MSI (s) (EC:48) [23:38:19:978]: Skipping action: VM_KillClipboard_SD.C30A2CD6_FC5F_4C10_A666_59D6ECFB3F3B (condition is false)
MSI (s) (EC:48) [23:38:19:978]: Skipping action: VM_KillClipboard.C30A2CD6_FC5F_4C10_A666_59D6ECFB3F3B (condition is false)
MSI (s) (EC:48) [23:38:19:978]: Doing action: StopServices
Action 23:38:19: StopServices. Stopping services
Action start 23:38:19: StopServices.
StopServices: Service: Stopping services

Regards

mrkasius · ‎08-21-2023

Hi @FsoftDng,

Mostly this issue occurs due to an unclean uninstallation. Have you validated that there are no leftovers from the previous Horizon Agent, like registry entries and computer certificates?