SimbaLiu
Contributor
Contributor

A crash suddenly cames , 3 or 4 times per hour avg

My Boss wants to lock the files on our own net , so we use Vmware Horizon at 2021 .

Last year I got a new PC(a), and the crash cames offen .

This year I change my PC(b) ,  and the crash cames too .

Here is my PC info:

a. HONOR Magicbook 14 2022 , i5-12500H 16G+512G integrated video card , win11

b.HUAWEI Matebook 16s , i5-12500H 16G+512G integrated video card , win11

Considering:

  1. My mates got HUAWEI D14 and 14s , both i5-1137G/win11, no crash , is there the CPU problem?
  2. I used thinkpad and Linux to login ,crash cames only once on the thinkpad.
  3. every time the crash cames , C:/user folder will generate a nearly 8GB dumps file , and the dumps file at diffrent folder at C:\Users\HUAWEI\AppData\Local\VMware\VDM\Dumps,C:\Users\HUAWEI\AppData\Local\CrashDumps,C:\ProgramData\VMware\dumps , this is the reason that cause my C: full .

Now I put the *.reg to stop the dump file now ,but the crash cames too ,and the crash is a drag during my job,please help ,thanks a lot .

祝您身体健康。

 

 

 

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SimbaLiu
Contributor
Contributor

Like this. Anybody who knows how to fix it ?

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SimbaLiu
Contributor
Contributor

It sames like the Intel GPU driver version cause the crash , I've update it upper 3729, the crash didn't comes.
MP-CAE
Enthusiast
Enthusiast

We had an issue not too long ago where all of a sudden seeming random corporate laptops running the Horizon View Client (which worked fine before) would generate massive log dumps to the point where it would fill up their C: drives and cause both the app to crash as well as the physical machine become very sluggish/unresponsive (the VM being connected to was perfectly fine).

We went back and forth with support for a while until it was determined in our case that a recent update to an Intel driver (pushed via SCCM) was the culprit. Once the driver was either reverted to an older version or update to a newer one things went back to normal for those users with problematic laptops.

So perhaps too little too late to help you @SimbaLiu but this may be of help to others hopefully!

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