domdsouza
Enthusiast
Enthusiast

We've seen a similar issue and I'm assuming you are doing a Hybrid Azure AD join? When a user logs in, they get a primary refresh token (prt) from Azure AD. If there was one captured during the instant clone process, it can cause issues. There is a scheduled task that performs this action. As part of the gold image build process, we delete this scheduled task, and re-create it after the machine is built and joined to the domain as a post-install process.

One way to find out if this is the issue, have the user do a CTRL+ALT+DELETE and lock their machine, and then unlock it again. Restart Outlook, Teams or whatever is failing. 

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