1. You need to be specific as to which VMware product you're using when posting in VMTN. Google tells me that VDS and PSG are related to Horizon. I've reported your post so that moderators will be notified that this thread needs moving to the correct area

2. What did your IT admins say when you told them of the problem you're having?

Thanks for your reply, I am using VMware Horizon Client.

Moderator note: moved to Horizon Desktop and Apps discussions

| Author of Vimalin. The virtual machine Backup app for VMware Fusion, VMware Workstation and Player |
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Can you share a screenshot of the error, assuming PSG is pcoip secure gateway, its a servers side issue that you need to work with the people who manage the horizon enviornment your connecting to. Its probably a network issue on their end which there is nothing you can do on your own or is related to anything you are doing.

You missed this question:

2. What did your IT admins say when you told them of the problem you're having?

with this error, we have UAG having issues in our environment. Worth logging into the GUI and Console - check everything ok