One of my users that downgraded clients just got back to me stating that they were just disconnected.

I got their pcoip server log file and have attached. again I only redacted the FQDN and IP.

Circling back to what you said about the resource constraints how would I go about finding that out? Like I said I do not have access to the VMware server or connection server I would have to relay this information over to them. But they say that the servers are configured properly and it is not their issue, which is why I am trying to track it down.

Also, circling back to what another person told me in a reply above, that there was a ping timer that expired and that is the reason why the session was dropped. Is there a way to increase the timeout? as detailed below

2022-03-24T13:44:25.554-04:00> LVL:1 RC:-504 MGMT_PCOIP_DATA :Unable to communicate with peer on PCoIP media channels (data manager ping timer expired)

is this controlled via settings on the server itself? or network related (Switch, FW, Router)