1. Please try to upgrade you vmware tools to a newer version. Newer vmware tools version should be upgraded corresponding to 7.13 Horizon Agent version;

2, if 1 was no working, Please set the following registries and try.

(Disable Async capture for PCOIP and force the Desktop Duplication for frame capture)

Registry Key: HKEY_LOCAL_MACHINE\SOFTWARE\VMware, Inc.\VMware SVGA DevTap
Name: ForceWin32Capture
Type: DWORD32
Value: 1

Registry Key:HKEY_LOCAL_MACHINE\SOFTWARE\Teradici\PCoIP\pcoip_admin
Name: pcoip.disable_svga_async_capture
Type: REG_DWORD
Value: 1

Hope the above suggestions will be helpful for you.