Hi nburton935,

I solved after a nice chat with John of the support we were able to find the problem (configuration was fine).... due to a mismatch of valid combinations of service and connector.

Right combination is:

- 19.03 connector with 19.03, 20.01 and 20.10 service (WS1)

- 19.03.01 connector with 20.10 service only.