YGrutman
Contributor
Contributor
‎08-06-2020 03:38 PM

Mouse/Keyboard Randomly stop working in VDI session

Just started having this problem. Getting reports from 2-3 users.

They are working and no issue and then randomly once a day they lose mouse and keyboard function. Issue just started to happen. I checked logs and could only find this.

Failed to queue a pointer shape (msg queue full)!

Has anyone else experienced this?

Reply
0 Kudos
YunYiQun
VMware Employee
VMware Employee
‎08-12-2020 08:47 PM

What's the Horizon Client version?

What's the OS of Client?

And the debug level logs are needed to take a look.

Thanks.

Reply
0 Kudos
MarioGarciaGMF
Contributor
Contributor
‎05-19-2021 04:47 PM

Im experiencing the same exact issue. Any feedback will be appreciated.

Tags (1)
Reply
0 Kudos
SSB-Steve
Contributor
Contributor
‎07-11-2023 12:06 PM

I also have this issue randomly with only a handful of users. Did you ever find a solution? 

Reply
0 Kudos
Hmunning
Contributor
Contributor
‎07-11-2023 12:40 PM

I had a number of reports lately from users where the mouse had suddenly crashed. They appeared to have set the "Enable Relative Mouse" option to enabled in the Horizon client settings. You can only do this if you have 3D rendering enabled on the pool as well.

We have also seen this issue on the MAC :

https://kb.vmware.com/s/article/81937

Reply
0 Kudos