CPLASFV
Contributor
Contributor

Horizon 7.12 firefox or chorme login failed

I have an environment of horizon 7.12. When I log in using Firefox or Google browser, I will be prompted that I failed to log in. I am sure that my password is correct

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Shreyskar
VMware Employee
VMware Employee

Hi CPLASFV

Does this issue happen only on firefox and chrome? Are you able to login using IE?

What if you clear the cache and cookies and try again?

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KjellO
Enthusiast
Enthusiast

It’s a known issue, you will need to follow this KB to fix it:

VMware Knowledge Base

View solution in original post

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kup4ye
Contributor
Contributor

Yes, just in Firefox or  Chrome. IE can log in successfully. I used an earlier version of Firefox on another computer to log in successfully.

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Shreyskar
VMware Employee
VMware Employee

Hi kup4ye

Can you try reinstalling firefox and test again?

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CPLASFV
Contributor
Contributor

Thank you!

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