kkdmcn
Contributor
Contributor

User is member of Global Entitlement but not entitled to any pools

I have a user who is member of a Global Entitlement but when she tries to log in the following message appears:

User ........ has authenticated, but is not entitled to any Pools

This occured suddenly. It has worked since we upgraded to HV 7.4 a several month ago.

I've tried several global entitlements. No success.

She only gets a desktop when i entitle her directly to a pool.

Reply
0 Kudos
cbaptiste
Hot Shot
Hot Shot

Did you also validate the pool is added to the global entitlement as well? I am asking because I am sure to do the upgrade you had to remove the pool from the global entitlement at some point.

---------------------------------------------------------------------------------------------------------

Was it helpful? Let us know by completing this short survey here.

View solution in original post

Reply
0 Kudos
kkdmcn
Contributor
Contributor

Yes, there are six pools in this global entitlement.

Reply
0 Kudos