HI, new information. I've found an event log that states the following:

The following information was included with the event:

BROKER_PROVISIONING_PUBLISH_IMAGE_FAILED

Image Publish initiated by InitialPublish for Pool pool-it-dev failed for Image [VM=/VxRail-Datacenter/vm/A-W10-1809-01-D, Snapshot=/VM Snapshot 12%25252f10%25252f2019, 2:17:22 PM/VM Snapshot 12%25252f12%25252f2019, 3:21:13 PM/VM Snapshot 2%25252f3%25252f2020, 12:04:30 PM/VM Snapshot 2%25252f12%25252f2020, 2:52:33 PM/VM Snapshot 2%25252f17%25252f2020, 10:11:44 AM, State=PUBLISHING]

Attributes:

PoolId=

Severity=ERROR

Time=Mon Feb 17 12:04:42 GMT 2020

NgvcOp=InitialPublish

Module=Broker

Image=Image [VM=/VxRail-Datacenter/vm/A-W10-1809-01-D, Snapshot=/VM Snapshot 12%25252f10%25252f2019, 2:17:22 PM/VM Snapshot 12%25252f12%25252f2019, 3:21:13 PM/VM Snapshot 2%25252f3%25252f2020, 12:04:30 PM/VM Snapshot 2%25252f12%25252f2020, 2:52:33 PM/VM Snapshot 2%25252f17%25252f2020, 10:11:44 AM, State=PUBLISHING]

Source=com.vmware.vdi.desktopcontroller.NgvcHelper

Acknowledged=true

The specified resource type cannot be found in the image file

The description for Event ID 105 from source VMware View cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

Some googling found

https://kb.vmware.com/s/article/2144938

From reading seems like an installer has not finished correctly in the image. I seem to remember there is a command to run to complete any pending installs? .... Investigating.