cndt
Contributor
Contributor
‎06-04-2020 08:15 AM

Exception 0xc0000005 (access violation) has occurred when starting VM

Hi, I have installed VMware Horizon and used it last night. I was able to connect to the server and work on it. But this morning, it has stopped working with that error. I am attaching the error image and the log that its pointing to. Can someone please help with this? Thank you.

vmware H issue.JPG

vmware-mks-67488.log.zip
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scott28tt
VMware Employee
VMware Employee
‎06-04-2020 08:29 AM

Is that Horizon View running in a Workstation VM? (in other words, is that error generated by Workstation or Horizon?)


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cndt
Contributor
Contributor
‎06-04-2020 10:39 AM

It is VMware Horizon Client and I am getting the error when I am trying to connect to the server.

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scott28tt
VMware Employee
VMware Employee
‎06-04-2020 11:16 AM

So what has this got to do with Workstation Pro? (the forum area you posted into)


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Although I am a VMware employee I contribute to VMware Communities voluntarily (ie. not in any official capacity)
VMware Training & Certification blog
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cndt
Contributor
Contributor
‎06-04-2020 12:10 PM

Thought I opened it in the right place, this being Horizon thread. If not, could you please point me to the right thread? Thank you for being patient.

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scott28tt
VMware Employee
VMware Employee
‎06-04-2020 01:37 PM

Thread has been moved to the Horizon area.


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Although I am a VMware employee I contribute to VMware Communities voluntarily (ie. not in any official capacity)
VMware Training & Certification blog
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Shreyskar
VMware Employee
VMware Employee
‎06-04-2020 03:47 PM

Per error, MKS service is crashing. What is the version of horizon client?

Did you try with latest horizon client 5.4.2?

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cndt
Contributor
Contributor
‎06-04-2020 03:49 PM

Its VMware horizon Client 5.4.2.11170

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Shreyskar
VMware Employee
VMware Employee
‎06-04-2020 06:55 PM

Can you please try with client 5.4.0 and 5.2.0?

Looks like remotemks service is crashing,we need to review dump file. Please submit a SR with VMware.

View solution in original post

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cndt
Contributor
Contributor
‎06-14-2020 04:26 PM

I have downgraded it to 5.4.0 and its working fine up till now. Thank you.

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smccrary
Contributor
Contributor
‎10-21-2021 02:50 PM

I'm having a similar issue but don't think its the video driver. I have Workstation 15.5 with Windows 11 on a Surface Pro 8. I have disabled Hyper-V but no luck.  I have attached my log file.

 

Thanks

vmware.log
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SawanKumar
Contributor
Contributor
‎11-25-2022 08:07 PM

i have the similar issue and VMware horizon client crashes after 15-20 minutes. 

34 KB
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techman25
Contributor
Contributor
‎12-04-2022 03:30 PM

Had the same issue. Found this KB regarding Intel Graphics

https://kb.vmware.com/s/article/89950

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SimbaLiu
Contributor
Contributor
‎03-19-2023 07:04 PM

Got the same crash , now I'm trying to update drivers. https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html
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