JMARTIN16
Contributor
Contributor
‎05-21-2020 07:33 AM

Office 366/Outlook - Opening Word attachments trigger 'Open with...' prompt

Hey all,

I'm scratching my head at this issue I'm having in our VDI environment and I haven't been able to find anything concrete.

The details:

  • Running Office 365 1908 in Windows 10 Enterprise 1909 non-persistent VDI.
  • Office suite is installed on the parent image.
  • If I open the Outlook client in a VDI session and open a Word doc (.docx) attachment, it give the open with prompt:
    pastedImage_1.png
  • Checking the box does nothing, I get the prompt every time.
  • Other Office attachments (like Excel files) are not impacted.
  • I see the same issue with .txt files and Notepad.

It looks like it has something to do with the user profile, but I'm not sure what has caused it to start to behave this way.

VMware info:
AppVol v2.18

DEM v9.11

VMWare Horizon Agent v7.12

Thanks and let me know if any other info is needed.

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