Re: Local Label Printer - Unspecified device

PetrosG · ‎03-27-2018

I am using Horizon View 7 With Instant clones and I am having issue with a label printer that is attached to my Zero Client with USB. Currently Most of my users have two USB printers. One Printer (Brother) works correctly with my Non Persistent VDI. I have the Drivers for the Model already loaded in to my master Image. The Second Printer (Dymo Label Printer), I also have the driver loaded on the master image. When connected to my Zero Client, the hardware gets detected as the correct Label Printer however It remains in the UNSPECIFIED devices list.

If I try to add the printer manually, I am able to do so but since the VDI's are non persistent, the settings gets lost during reboot.

Any Suggestion or Help will be appreciated.

PetrosG · ‎03-27-2018

just to add additional info.... I installed the direct connect View agent to my master and it picked up the label printer correctly and installed it. I use your normal app Volume and UEM in my environment as well.

I provisioned new VDIs after the master detected the Label printer correctly and still show the same result in my instant clone VDIs... Label Printer remains in the unspecified devices list.

Attached is an image of the issue ..

Thank you for any help

PetrosG · ‎05-02-2018

Update....

I think the issue is caused by UEM or APP Volumes ...

I removed the App Volumes agent and the USB label Printer gets installed fine.

There are a lot of USB redirection related issues being reported by the community , I have not been able to address mine.

I have two cases open with VMWARE and so far the one suggestion given to me did not work ...

"Can you please try to
create a DWORD value “ProcessDriverStore” and set it to 0 under
“HKLM\System\CurrentcontrolSet\Services\Parameters” on the base image and then
see if that makes any difference for Dymo Label Printer after a new snapshot
and recompose"

Any one has any input?