Give this a try.

For PCOIP/BLAST protocol, update the following in the View agent machine.

- Go to HKEY_LOCAL_MACHINE\SOFTWARE\VMware, Inc.\VMware SVGA DevTap

- Create a DWORD with name WDDMDevAPIversion and set it to 1.

- Create key HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\VMware, Inc.\VMware SVGA DevTap

- Go to HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\VMware, Inc.\VMware SVGA DevTap

- Create a DWORD with name WDDMDevAPIversion and set it to 1.

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