chengs
VMware Employee
VMware Employee

The windows update named "Microsoft KB 2990214" might be the cause of this issue. Please try to un-installed that particular update, the issue might not be there any more. Can you please run the following steps in customer's agent VM (considering updated with latest windows updates) :

1. Go to "Installed Updates" page in control panel.

2. Find out the update - Update for Microsoft Windows (KB2990214).

3. Uninstall it.

4. Reboot the agent VM.

5. Reconnect to the agent, redirect the Speechmike. It should come as Speechmike III in audio device list.

6. If the audio device list still shows "USB Audio Device", go to device manager and uninstall the SpeechMike driver. Disconnect and reconnect the Speechmike multiple times and check the name in Audio Device list.

Please let me know the result after the test is complete.

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