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I think mittim hit the nail on the head. If you're not using direct connections to the desktop (this isn't the case by default), then the connection server is tunneling the connections for you. If the hardware PCoIP client has trouble using tunneled connections, it won't work, because there is no way for the internet machine to know how to get to your internal subnet without that tunneling by the connection server.
You could try disabling "Use secure tunnel connection" in the Servers section of View Administrator, and see if your software client still works from the internet.
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