markbenson
VMware Employee
VMware Employee

No. This is not correct based on your original configuration. When you saw the failure, your round robin DNS will have sent tunnel connections to a different Connection Server and will have failed. Setting the External URL to the specific Connection Server name (resolvable on the Internet) is correct for remote access situations.

If you set the External URL and PCoIP External URL to the specific external IP addresses of your Connection Server then it will route correctly. It is only the FQDN in the URL that the View Client uses that should be used for round robin DNS (not the External URLs).

If this is all internal, then you don't need to use the tunnel anyway so you can untick "Use Tunnel ..." in which case the External URL is not used.

Mark

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