CarlosDLMC
Contributor
Contributor

VMware Horizon View unrecoverable error: (viewScreenMgrThread)

Hello everyone!
I have seen similar errors but none of the solutions worked for me.

The thing is that I connect to the other machine using VMWare without any problem at the beggining, but after some time (about 2 hours) the screen turns black and I am forced to go out. In order to walk around this, I have to reinstall VMWare so I can use it another couple of hours, and that is very annoying.

The IT support from my company can't find a solution and neither do I, so I would be very grateful if you guys can help.

Down I provide a .log file.

Thank you for your time.

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yukiafronia
Enthusiast
Enthusiast

Hi, @CarlosDLMC 

I checked the log.
In the section where the problem occurs, it says DX11, so there is a Direct X access violation and the Horizon Client is terminating abnormally.

So try disabling DirectX.

-----------------------------------------------
To disable DirectX on the Horizon Client

(1) Open the Horizon Client configuration file config.ini on the client terminal using an editor such as Notepad.
If the file does not exist, create a new one.

Location: %APPDATA%\VMware
  File name: config.ini

(* %APPDATA% will jump to the C:\Users\<user name>\AppData\Roaming folder etc.)

(2) Add the following two lines (DirectX disable setting) to the configuration file and save it.

viewClient.enableD3D11=FALSE
viewClient.enableD3D9=FALSE


(3) Restart Horizon Client and check the operation.

-----------------------------------------------

I hope it will improve.

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CarlosDLMC
Contributor
Contributor

Hello, @yukiafronia 

I didn't answer before because I was waiting for it to crash, but since it didn't I assume that my problem is solved.

Thank you very much! You did what the IT department of my company couldn't.

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