- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Unknown user name or bad password - Credentials are Good/Tried Everything
I am trying to start a new remote position but I can't get into the company's system and they don't seem to have IT people.
1. I login successfully on the first screen on VMware Horizon (5.5.3)
2. I receive the pop-up on the authenticator on my phone.
3. I click accept on the phone authenticator.
4. VMware then brings me to the second login screen.
5. I enter the exact same credentials on the second login screen. I also changed the Domain to “CORP" as instructed.
6. After a few moments I receive the error “Unknown user name or bad password".
7. I have tried reinstalling software, using different versions of software, updated software, restarted computer, restarted modem, etc.
8. I have tried using wireless and ethernet.
9. The company reset the credentials twice and that did not work.
10. I have tried on MacBook (mid-2012) (Catalina 10.15.7) and Ubuntu desktop (LTS 20.04.3) (Horizon 2111) and get the same result. I did manage to login twice successfully from the Ubuntu desktop, but now it doesn't work.
11. I tried Renewing my DCHP lease on my router and now I cannot even get past the first login screen, which give me an "Access Denied" error.
Anybody have any idea what the problem is? I would like to start my new job.