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Unknown user name or bad password - Credentials are Good/Tried Everything
I am trying to start a new remote position but I can't get into the company's system and they don't seem to have IT people.
1. I login successfully on the first screen on VMware Horizon (5.5.3)
2. I receive the pop-up on the authenticator on my phone.
3. I click accept on the phone authenticator.
4. VMware then brings me to the second login screen.
5. I enter the exact same credentials on the second login screen. I also changed the Domain to “CORP" as instructed.
6. After a few moments I receive the error “Unknown user name or bad password".
7. I have tried reinstalling software, using different versions of software, updated software, restarted computer, restarted modem, etc.
8. I have tried using wireless and ethernet.
9. The company reset the credentials twice and that did not work.
10. I have tried on MacBook (mid-2012) (Catalina 10.15.7) and Ubuntu desktop (LTS 20.04.3) (Horizon 2111) and get the same result. I did manage to login twice successfully from the Ubuntu desktop, but now it doesn't work.
11. I tried Renewing my DCHP lease on my router and now I cannot even get past the first login screen, which give me an "Access Denied" error.
Anybody have any idea what the problem is? I would like to start my new job.
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Whoever supports that Horizon deployment should be your first point of contact.
I have reported your thread so that a moderator can move it to the area of VMTN for Horizon.
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Although I am a VMware employee I contribute to VMware Communities voluntarily (ie. not in any official capacity)
VMware Training & Certification blog
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Apparently VMWare Horizon on some Macbooks fills the username field with invisible characters which is why the username is always wrong. The only solution is control-all delete before entering the username. You guys were very helpful, thank you.
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To isolate the issue, disable 2FA and then login using Single Factor ( Windows Username and Password) and check if the same username and password is working or not.
Also if there are any pre-login banner set on the Horizon Global settings, try to disable it and check as well.