cwilson1
Contributor
Contributor
‎07-28-2023 11:41 AM

Manually Enrolling iOS devices into WS1` via Apple Business Manager and Configurator

So in an effort to properly manage devices, we have had to use Apple Configurator 2 to enroll devices into Apple Business Manager and subsequently into WS1. As of late, we have been able to enroll into ABM, but the remote configuration for WS1 no longer shows on the setup pages and the iOS device does not show in Ws1. Any ideas? 

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HaoHu
VMware Employee
VMware Employee
‎07-28-2023 07:09 PM

Is there WS1 enroll settings has been setted in ABM?

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cwilson1
Contributor
Contributor
‎07-28-2023 08:04 PM

Yes. It has worked in the past, but stopped working as of late... I am not sure if this is an iOS issue on the new version or something else

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HaoHu
VMware Employee
VMware Employee
‎07-28-2023 11:10 PM

I think you may test the iOS device enrollment by the current MDM setting. If it is OK, you should find the support of the ABM. Otherwise, you can collect the log from the device and WS1 and then open a VMWare support case. 

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chrisleduc
Contributor
Contributor
‎07-29-2023 12:38 AM

Apple has released new terms and conditions for ABM. You may need to approve them in Apple Business Manager when signing in as an Administrator.

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HaoHu
VMware Employee
VMware Employee
‎07-30-2023 12:21 AM

I don't have an ABM account but I guess so... Because they don't let non-ASM or non-ABM Apple IDs use Apple Configurator 2 anymore...

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cwilson1
Contributor
Contributor
‎07-31-2023 11:21 AM

Just saw that. Will give this a go and report back. 

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cwilson1
Contributor
Contributor
‎07-31-2023 11:22 AM

thank you for this

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