Re: VCenter 7 update Stuck

Mosul_UN · ‎10-29-2023

Hello everyone I'm updating VCenter, but the installation halted at 93%, and the problem message that follows appears:

Installation failed

Exception occurred in post-Install Hook

You have reached the maximum number of retries needed to resume the patching. Please restore the vCenter using the backup.

What can I do?

scott28tt · ‎10-29-2023

There is an area of the Communities dedicated to vCenter Server, I have reported both of your posts to the moderators asking them to move the posts for you, so they get the best audience of users.

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tanjilislam · ‎10-30-2023

Have a look at the below KB article:

https://kb.vmware.com/s/article/87238

Thanks,

-Tanjil Islam
If my answer has resolved your problem, please mark it as resolved, or if it has only been a good help, then give me the kudos.

lukaszzasko · ‎10-30-2023

Hi,

You can try:

1. connect to the vcsa shell

2. check the update state: cat /etc/applmgmt/appliance/software_update_state.conf

3. Backup the update state config: cp /etc/applmgmt/appliance/software_update_state.conf /etc/applmgmt/appliance/software_update_state.conf.bak

4. Stop the Management Service: service-control --stop applmgmt

5. Delete the update state config file: rm /etc/applmgmt/appliance/software_update_state.conf

6. Start the Management Service: service-control --start applmgmt

View solution in original post

Mosul_UN · ‎10-31-2023

Hi. lukaszzasko,

Thank you very much for your reply, your instruction solved my issues.

Alfista_PS · ‎10-31-2023

Hi,

I don't know if you have it resolved but when it stucks so late it can be by wrong settings at being. Try to check the NTP and FQDN if its all correct, while mostly this can be the problem.

Alfista
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Audio-Video Accessories
Selling and Integration of Audio & Video Accessories and Technology
If my answer has resolved your problem please mark as RESOLVED or if it has only was a good help then give me the KUDOS. Thanks.

Mosul_UN · ‎10-31-2023

HI,Tanjil Islam
Thank you for your reply. I tried the lukaszzasko instructions, which solved the issue. It seemed the same with your KB link.