entsol
Contributor
Contributor
‎03-15-2018 07:18 AM

"Unable to connect to vCenter Inventory Service" in Web Client. I have tried resetting Inventory service database, with no change.

We are on V6.0 U3 with TLS1.2 enabled only.

In the Web Client, selecting "Edit Settings" on VMs shows the same message and no options. Using vSphere client is ok.

The vCenter is an appliance.

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Yuva_1990
Hot Shot
Hot Shot
‎03-15-2018 10:53 AM

Hi

Please try checking the inventory service logs on the appliance  which might gives us more information regards to this issue

VMware Knowledge Base

Regards

Yuvaraj

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entsol
Contributor
Contributor
‎03-16-2018 03:27 AM

I have attacheed the inv-svc.log file.

Any help ?

inv-svc.log.zip
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Yuva_1990
Hot Shot
Hot Shot
‎03-16-2018 08:12 AM

Hi

Are we getting the same error message when we log in using administrato @vpshere.local account

Regards

Yuvaraj

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entsol
Contributor
Contributor
‎03-16-2018 08:27 AM

Yes, we get the same situation...I have attached a screen shot showing this.

82 KB
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Yuva_1990
Hot Shot
Hot Shot
‎03-16-2018 08:36 AM

Thanks for the logs can you please attach the virgo logs

Regards

Yuvaraj

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entsol
Contributor
Contributor
‎03-16-2018 08:45 AM

OK, done...vsphere_client_virgo.log attached

vsphere_client_virgo.log.zip
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RajeevVCP4
Expert
Expert
‎03-16-2018 12:47 PM

Try this

VMware Knowledge Base

Rajeev Chauhan
VCIX-DCV6.5/VSAN/VXRAIL
Please mark help full or correct if my answer is use full for you
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entsol
Contributor
Contributor
‎03-20-2018 02:59 AM

I looked at that article and it says that it's pyurpose is for when the ?Inventory Service failes to start. However, our Inventory Service is started OK, yet vSphere Web Client still shows the Unable to connect error.

So I have not reset the Inventory database as I didn't think the article applied in our situation. What do you think ?

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