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I have seen something similar to this, in that the first 'preparing to provision' box appears, but not the 'You are now provisioning' box.
I log off and back on to the machine when this happens and I see the 'You are provisioning' box as normal.
Horizon Client 5.4.3
Appvol Manager 2.18
Appvol Client 2.18.6
UEM 9.10