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Hi everyone.
I'm sorry to say that Hmunning, but I'm happy someone else is facing the same problem, as I was starting to become crazy and feeling alone !
I'm fighting with this issue for more than a year (almost 2 actually) on Windows 7 machines. On Windows 10, I haven't tested a lot for now as we purchased licences recently.
By the way, Hmunning, you didn't tell us what Windows version you're using.
I currently use the following versions :
- Windows 7 SP1 x64
- AppVolumes : 2.18
- Horizon View Agent 7.6
- SEP 14.2.4814.1101
- UEM (now called DEM) 9.9
Interesting fact : I notice this problem only appears after I apply Microsoft Security KB4056897 or later (and of course, with SEP agent installed and active and AppStacks mounted)
This means the problem is not only with SEP + AppVolumes, but SEP + AppVolumes + MS Updates (starting january 2018 and all the Intel security breaches fixes).
If I remove ANY ONE of these 3 elements, everything works well.
Until now, no Monthly security updates from Microsoft has solved anything.
I had a case at VMware and another one at Symantec, but none of them solved the problem.
I sent them dumps, videos of the user experience with and without the problem, logs... We had WebEx sessions, phone call, emails...
After months, we had this answer from VMware :
------------
Our backline engineers provided feedback about the procmon log files provided. They confirmed that the issue is related with a performance drop down that is making the access to registry key take longer. They could confirm that Symantec is the component that is making our driver work slow.
They suggested you contact Symantec and confirm if they have a way to solve the performance drop and/or to exclude App Volumes driver.
------------
We were about to organize a call between VMware and Symantec, but finally we closed the cases, unresolved, hoping for a better experience with Windows 10...
And now I'm working on Windows 10 migration, and I still have to test AppVolumes and SEP... And still hoping for this issue to not rise!
KB4056897