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We're very sorry that you're having problems using vSphere Mobile Watchlist.
It would be very helpful for us if you could you provide information about your vSphere infrastructure, such as product & version.
If you are connecting to vSphere via VPN, make sure web socket port is not blocked:
vCenter 5.5u2 & up: ssl port 7343
vCenter 5.5 : port 7331