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Welcome to the Community,
From the given information - you are trying to open the console of VM via vSphere client but got an error message. However you are able to open the console via vSphere Web client. Is it correct?
Try below options to narrow down this issue:
Connect to vCenter and open vSphere client - check the VM console - Note down the result
Connect to vCenter and open vSphere web client - check the VM console - Note down the result
If both results are positive then it is working locally on vCenter with specific client version.
Then You need to check the Machine vSphere client version and install same version matching with vCenter and try to access the console.
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T. Sateesh
VCIX-NV, VCAP 5-DCA/DCD,VCP 6-NV,VCP 5 DCV/Cloud/DT, ZCP
IBM India Pvt. Ltd