actyler1001
Enthusiast
Enthusiast

Ya, I've had this poor support experience a few times now with VMware support.  They want logs and it takes forever to collect, then they sit on it for a few days.  They don't know how to read them, and by then you've solved your own problem.  Wondering why we maintain a support agreement at all...

Sounds like you won the lottery and had someone actually help you when you reached out.  Good for you.

Regards,

Adam Tyler

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