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Hi there,
yes you always should install customized ISOs because they come in along with their proprietary drivers. If this situation happens again, monitor the host via ESXTOP - Yellow Bricks and post screenshots - we could see the core of the problem then.
Stop by my blog if you'd like
I dabble in vSphere troubleshooting, PowerCLI scripting and NetApp storage - and I share my journeys at http://vmxp.wordpress.com/