ben_sniper
Contributor
Contributor
‎02-05-2019 04:19 AM

Unreachable agent after a few minutes

Hello,

I try to create a new machine with an iso of windows 1809. I have installed WMTools 10.3.5 and View agent : 7.7

VMWare View Horizon is in version 6.2

When I make a snapshot, the machine is available but after a few minutes (sometimes 10, sometimes 30), the agent become unreachable.

Do you know why it's happening ?

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daphnissov
Immortal
Immortal
‎02-05-2019 06:21 AM

It's probably because you're using 1809 which is known for causing problems and probably isn't supported yet with Horizon. Use 1803 instead.

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sjesse
Leadership
Leadership
‎02-05-2019 06:35 AM

Why are you using the horizon 7.7 agent along with view 6.2, are you connecting directly to the desktop or through a connection server? IF your using 6.2 for view, and the desktop is registered in the connection server, it may not register correctly. Make sure your environment is supported

VMware Product Interoperability Matrices

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vols2
Enthusiast
Enthusiast
‎03-07-2019 05:57 PM

Hi

We use 1803 and also have the same problem, any advise on how we can resolve this

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daphnissov
Immortal
Immortal
‎03-07-2019 06:11 PM

Open an SR with GSS.

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