jamesmcewan
Contributor
Contributor

I'm experiencing the same issue as the OP and lots of other people who are running ESXi 6.5U2/6.7 with LSI Raid Controllers in their environments.

I am unable to view the status of the raid controller and individual drives in the Web Client or through the vSphere API; instead I see lots of unrelated hardware with 'Unknown' status.

This is preventing us from upgrading our ESXi hosts as we rely on this status for our monitoring. We query the vSphere API for the hardware status information and an alarm is triggered if the drives have failed or the raid is degraded.

After creating a case with VMware support and reading some of the other community posts regarding the issue (e.g. LSI SMIS на ESXi 6.7 ), I was led to believe this issue was with the LSI SMI-S Provider not supporting the latest version of ESXi and that this would be resolved in the next release (MegaRaid 7.9).

However, even after installing the latest version released on 25/3/2019 (VMW-ESX-6.5.0-lsiprovider-500.04.V0.73), I was still unable to see the correct hardware status information in vSphere. Broadcom support confirmed that they do not support the vCenter Web Client (even though it has worked in the past) and that I should contact VMware Support.

@ipv6 you seem to be aware of this issue and claim that this will be resolved in the next release of vSphere. Can you confirm that this is a vSphere related issue and that it will also be resolved in the next release of vSphere 6.7? Can you elaborate on how this issue arose in the first place and why it has taken so long to fix?

This should have been tested and discovered imo by VMware prior to the release of 6.5U2. Something as crucial as displaying drive status in the hardware health should not break for devices which are supported according to the HCL.

Reply
0 Kudos