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@GayathriS,
that's the page i keep trying. when clicking on the manual download button nothing happens. no popup occurs. other buttons on page work when clicked on, but not "manual download". don't know why their "akamai download manager" isn't working for me currently. popups are turned off. i read the support page about download issues. i've allowed "vmware.com" exceptions too. odd, their support issues popups work, but not the download manager popup.