wilgee
Contributor
Contributor
‎09-27-2023 11:25 AM

HCX not connecting to cloud SDDC

I am getting the below error when trying to connect to cloud SDDC. Running 6.7 on prem and 7.0 in cloud. It was working until recently. I have HCX version 4.6. I am able to ping cloud from on prem. No firewall issues. Has anybody seen this before?

 

Communication to HCX service is broken for more than grace time.

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edwin_arcilla
Contributor
Contributor
‎09-28-2023 12:07 PM

Does this mean that site pairing has not been established yet? 

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wilgee
Contributor
Contributor
‎09-28-2023 12:38 PM

Its been paired. It was working until a couple of weeks ago.

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ChrisFD2
VMware Employee
VMware Employee
‎09-29-2023 01:26 AM

This means that the HCX Manager where you are seeing the error message is unable to communicate with HCX cloud services. Check proxy and internet connectivity from the manager.

https://docs.vmware.com/en/VMware-HCX/4.7/hcx-user-guide/GUID-920242B3-71A3-4B24-9ACF-B20345244AB2.h...

If that doesn't resolve it, then raise an SR.

Regards,
Chris
VCIX-DCV 2023 | VCP-NV 2023 | vExpert *** | CCNA R&S
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