Hi guys,

An OEM provided us with some "Advanced to Enterprise" licenses for our ESXi hosts for stretched cluster purposes.

Four of our hosts are on the Advanced licenses, which was why the OEM sold us the licenses to upgrade ours to Enterprise version.

The problem is our OEM was not able to put the upgrade key (or PAC key) into VMware's portal - it keeps saying invalid. They couldn't fix the issue, they raised a ticket to VMware and everything is pretty much on hold.

Has anyone encountered a similar issue before, if so, what fixes or checks would you recommend?