OK.

It seems that there are corrupted data in the VMWare database.

1. Customer Connect Dashboard: There I can see my VMWare Pro 16 an Fusion licenses, but not the new VMWare 17 with support
2. Customer Connect - Orders: Nothing to see - no data

3. Now the online store (reachable also from Cusomer Connect): I can see my bued VMWare 17 Pro order and another old Fusionn 11 order (but not the orders from Pro 16)

A little bit crazy.

All my support requests since 29.12.2022 (!) are without any answer and reaction by VMWare.
Perhaps my account and support requests aren't repotz to the support team because of a corrupt profile?

I can't the Pro 17 upgrade. The license is'nt accepted.