After contacting customer support the issue was resolved. In light of the issues I had with staying signed in, I recommend that anyone interested in purchasing through the links to the web store test that you stay signed in before purchasing. The VMWare websites appear to work better if all VMware web pages are closed except the one you are working on. Even so, I was getting glitchy responses when signing in. If it glitched when I signed in and didn't show me as signed in, it would respond with an incorrect credentials message. I considered that I may have typed it in wrong until having gone through the sign-in process a hundred times.