dguevara1988
Contributor
Contributor
‎02-25-2022 10:09 PM

I need help reactivating my account...I deactivate it by mistake

Hopefully, someone from support can see my message.  I have an account that I deactivated in Customer Connect Login.  I tried the RESET MY PASSWORD option and that says "your account is deactivated contact Support" when I called Support, the message says to click on RESET MY PASSWORD.  I tried calling the support phone number but I keep getting kicked out, dropped calls, and I am not able to get support on the phone.  I was invited by another user with an email but I did not get my account updated with the account information so to troubleshoot I decided to deactivate my account thinking that I would be able to activate it again.  Please help!!!

I am not able to access Customer Connect to open support tickets. 

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scott28tt
VMware Employee
VMware Employee
‎02-25-2022 10:11 PM

VMTN is a user community, if you need to contact the support team you need to go through the proper channels: https://www.vmware.com/support/contacts.html

 


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Although I am a VMware employee I contribute to VMware Communities voluntarily (ie. not in any official capacity)
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dguevara1988
Contributor
Contributor
‎02-25-2022 10:15 PM

Hi Scott28tt, I have tried the proper channels and is not working.  I cannot get anyone on the phone and my account is deactivated so I cannot submit any tickets.  I got the account when I took my Administrator training but now I need it for my job to open tickets and I am not able to get support at all.

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scott28tt
VMware Employee
VMware Employee
‎02-26-2022 03:38 AM

There are no routes to the Support team through VMTN, the area of VMTN where you posted this thread is to get help with VMTN itself.

 


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Although I am a VMware employee I contribute to VMware Communities voluntarily (ie. not in any official capacity)
VMware Training & Certification blog
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dguevara1988
Contributor
Contributor
‎03-04-2022 08:42 AM

I was able to get in.  Someone from our contact reached out to licensing and they fixed the issue.  I wished there was a way to reach support without going through hoops but it is what it is I guess.

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AleSalvini
Contributor
Contributor
‎09-04-2023 11:56 AM

I have the same problem. How can I fix?

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