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Is your management service behind a load balancer where the deployed machines IP address can not directly access the individual IaaS management services? If that's the case then you will run into an issue where the vCAC Agent will try to communicate with the management server that deployed the machine directly, which will result in a hang. I had to modify the GuestAgent.vbs script in the guest agent package as follows:
'End If
' CUSTOM
isItHttps = 1
h = "LoadBalancer FQDN:443"
' Have to fix the bat file that actually runs agent executable
This basically overwrites the scripting that decides which management node to communicate with.