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IIRC those are handled on the vRA Appliance as Velocity templates with a template pack for each scenario... This was in 7.0 (or maybe even 6.x.....?). Vmware did at one point have a cusomtization pack for those templates but it involved editing Velocity (Java based markdown style text) and having the right pack in the right place.
At the moment if I need a custom email I do it as part of an XaaS or using an EBS workflow.